Syno International, together with the City of Kyoto Tourism Association, is proud to announce a unique application of our Experience Management Platform, entitled the “Covid-19 Management and Support Project—Ensuring Peace of Mind Today for Smiles Tomorrow”.
In order to secure the health and security of tourists visiting the city of Kyoto, this project collects evaluations, comments, and customer satisfaction scores on the effectiveness of coronavirus prevention measures undertaken by tourism-related businesses. These responses are then compiled into a custom dashboard and visualization tool that allows each company to clearly understand: 1) their overall customer experience (CX) scores, and 2) how their customers perceive they are doing in the fight against Covid-19.
Throughout the project, Syno will continuously collect questionnaire responses from store / facility users (whether local residents or tourists), provide rewards for such responses, aggregate and visualize the response results, and share the data with the operators. In order to optimize the process, Syno will build a custom tourist CX survey platform with the aim of improving the quality of services across Kyoto. Specifically, we will build a dashboard system (BI Tool) that aggregates and visualizes response results in real time, so that tourism companies can understand customer experiences (CX), including customer needs and areas of satisfaction and immediately connect the results to concrete actions. This dashboard system will be provided to each tourism company.
Unique Approach #1: Survey For Good
In connection with the above project, Syno was selected by the City of Kyoto and the Kyoto Institute of Advanced Technology in the “Startup Approaches to Problem Solving in the Era of Covid-19” contest. In this pitch contest, we proposed a system called “Survey for Good—Welcome Back!” in which participants who answer questionnaires in the above Kyoto Tourism Association program can donate their rewards towards a variety of charities related to Covid-19.
Unique Approach #2: Kyoto Tourist Database Integration
In connection to the above, Syno will also work with the Kyoto Tourism Association to build an integrated database that combines the resident and tourist questionnaires collected during the project with data already collected by the association, including hotel guest numbers, sightseeing location data, and other public information.