Help center

FREQUENTLY ASKED QUESTIONS

General

If you forgot your password, you can click the “”Forgot your password?”” option on the login form. You will receive an email with a password reset link.

If you remember your password, and would like to update it, log in to your panelist account and click User (located on the top right corner) -> Edit Account. You will find the Password tab there.

To be updated.

No, at the moment we do not have a referral program. However, we are always looking for ways to improve the experience for the users, so there is a good chance that it could be implemented in the future!

Surveys

“If you’d like to receive a survey invitation, you have to enter as much as information about yourself. Survey project managers target specific groups of people, depending on the purpose of the survey. So if there is little information about your interests, hobbies, professional activities, you will not be selected as a participant.

In order to update information about yourself, log in to your panelist account and head to Profile. You will find the Profile information section there. Remember, the more questions you answer, the more survey invitations you will receive in the future.”

As we are partnered with Cint, and many of our surveys come from Cint, please check out their guide on survey statuses here: https://cint.zendesk.com/hc/en-us/categories/204142807-Surveys

“Depending on the panel, many panels are open to external vendors. Which means that any survey manager can select the panel and its panelists to invite to their project.

Some panels are closed, meaning that only the panel owners can use them to conduct research.

The main advantage of an open panel to a panelist is that they receive more invitations and get more opportunities to earn points. “

Data protection

We value your personal data and understand that by becoming a panel member, you provide us sensitive information. If you would like to better understand how we manage and protect your information, go to https://www.synoint.com/legal-and-quality/. If you have any additional questions or concerns, feel free to contact our Data Protection Team at data.protection@synoint.com

If you wish to leave the panel, log in to your account, go to User -> Consent. You will find the “Unsubscribe from panel X” button there. Otherwise feel free to contact us at data.protection@synoint.com and we will gladly remove your data for you.

Do you need more help? Contact us!